Frequently Asked Questions
Everything you need to know about the test, your results and your subscription.
We're confident you'll see the value of myIQ, but if you're not satisfied or experiencing technical issues, you may be eligible for a refund. See our Refund Policy to learn more.
Canceling is simple and takes less than a few minutes. Visit your account billing portal and follow the instructions. You'll keep access until the end of your current billing period.
Our IQ test takes up to 15–20 minutes to complete. For the most accurate results, set aside uninterrupted time before you start.
Yes! You can retake tests after completing recommended training modules to track your progress and improvement over time.
Yes! Your subscription works across all devices — smartphones, tablets and computers. Your progress automatically syncs everywhere you log in.
We take your privacy seriously. Your data is stored securely and is compliant with applicable laws. Payment information is processed according to PCI-DSS standards, and we never share your personal information with third parties.
