I didn't authorize a subscription or recurring charge
This subscription policy is part of our Terms & Conditions, which you accepted when signing up for mindtests services. During your sign-up process, we clearly presented you with both the trial price (US$1.00 for USD billing; regional pricing applies) and your selected subscription rate that would apply after the trial period, requiring your explicit acknowledgment before proceeding.
As per Section 6.1 of our Terms & Conditions, all subscriptions begin with a 3-day paid trial (US$1.00 for USD billing; regional pricing applies), which automatically converts to the monthly subscription amount and currency shown at checkout unless you cancel before the trial ends. Pricing varies by country and billing currency. Examples are a US$1.00 trial followed by US$29.99 per month, a €1.00 trial followed by €29.99 per month for EUR billing, and an A$1.00 trial followed by A$39.99 per month in Australia. The exact trial fee, monthly renewal amount, and billing currency are shown at checkout before you pay. Upon sign-up, we sent you a welcome email that included:
- Your subscription terms and conditions
- Information about upcoming charges
- Trial period duration
- Post-trial subscription rate
- Cancellation instructions
According to Section 6.4 of our Terms & Conditions:
- All subscriptions auto-renew until canceled
- You must cancel before renewal to avoid charges
- You can cancel anytime through our self-service portal.
When you signed up for mindtests, you agreed to our Terms & Conditions (Section 4.1), which includes authorization for automatic payments and subscription renewals. As stated in Section 6.3, we use PCI-DSS compliant payment processing, and billing occurs automatically on subscription renewal dates.
For clarity on pricing, Section 6.2 outlines our standard subscription plans, and Section 6.1 details how the trial transitions to regular pricing:
- Day 1-3: The trial fee shown at checkout (for example, US$1.00, €1.00, or A$1.00 total)
- After the 3-day trial: The monthly rate shown at checkout applies (for example, US$29.99, €29.99, or A$39.99 per month), renewing monthly until cancelled
- You have the option to cancel before the standard rate begins
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